Terms of Service
These Terms of Service ("Terms") govern your access to and use of the ShelfClaim™ service provided by Food Launch ("Food Launch," "we," "us," or "our"). By engaging our services, you agree to be bound by these Terms.
1. The Service
ShelfClaim™ is a done-for-you retail customer capture system for food brands. The service includes setup of a scan trigger (ClaimPoint™), a branded welcome page (BrandBridge™), and an email capture and welcome flow (DirectLine™), as well as the Readiness Report™, First 100 Playbook™, and Growth Partner™ support included with each engagement.
2. Onboarding and Delivery
Your ShelfClaim™ system will be delivered within 7 days of your onboarding call, during which we collect your brand assets and confirm your retail locations and template selection. The 7-day delivery window begins at the completion of the onboarding call, not at the time of payment.
3. Payment
The one-time setup fee for ShelfClaim™ is $997 USD, payable prior to onboarding. This fee credits in full toward the complete Food Launch system should you choose to expand your engagement. All payments are non-refundable except as described in Section 4.
4. The Guarantee
Food Launch guarantees that your ShelfClaim™ system will deliver a minimum of 50 opted-in customers within 30 days of your system going live, subject to the following condition:
- You must apply the ClaimPoint™ stickers to your product packaging at your retail location(s) within 7 days of receiving them.
If the 50-customer threshold is not met within 30 days and the above condition has been fulfilled, Food Launch will continue working on your account at no additional charge until the threshold is reached. This continued work is the sole remedy under this guarantee. No refunds will be issued.
5. Your Responsibilities
To receive the full benefit of the ShelfClaim™ service, you agree to:
- Provide accurate brand assets, product images, and information during onboarding
- Apply ClaimPoint™ stickers to your packaging promptly upon receipt
- Maintain your retail presence at the agreed-upon locations throughout the guarantee period
- Respond to communications from Food Launch in a timely manner
6. Intellectual Property
ShelfClaim™, ClaimPoint™, BrandBridge™, DirectLine™, Readiness Report™, First 100 Playbook™, and Growth Partner™ are trademarks of Food Launch. All system components, templates, and materials created by Food Launch remain the property of Food Launch until payment is received in full, at which point the deliverables specific to your brand are licensed to you for your use.
7. Limitation of Liability
To the maximum extent permitted by law, Food Launch's total liability to you for any claim arising out of or relating to these Terms or the Services shall not exceed the amount you paid for the Services. Food Launch is not liable for any indirect, incidental, special, or consequential damages.
8. Termination
Either party may terminate the engagement with written notice. Upon termination, any work completed up to that point will be delivered, and no refund will be issued for completed work.
9. Governing Law
These Terms are governed by the laws of the State of California. Any disputes will be resolved in the courts of Orange County, California.
10. Changes to These Terms
We may update these Terms from time to time. Continued use of the Services after changes constitutes acceptance of the revised Terms.
11. Contact
Questions about these Terms? Contact us at:
Food Launch
Orange County, CA
start@getfoodlaunch.com